Refund policy

At Beer Boy, we want you to feel confident when ordering from us. We understand that sometimes the fit may not be quite right, or you may simply change your mind. That’s why we offer a 7-day return and exchange period from the date your order is delivered.

To be eligible for a return or exchange, the item must be unworn, unwashed, unused and in its original condition, with all original tags and packaging where applicable. Items that show signs of wear, washing, stains, odours, damage or alteration after delivery may not be accepted.

Size Exchanges & Change of Mind

If you ordered the wrong size, would prefer another size, or simply changed your mind, you can request a return or exchange within 7 days of delivery. For these returns, the customer is responsible for the cost of returning the item to us.

For size exchanges, the replacement item will be subject to stock availability. If the requested size is unavailable, we may offer you an alternative, store credit or a refund.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong product or size due to an error on our part, please contact us as soon as possible.

Please include your order number and clear photographs of the issue so we can review it quickly. Once confirmed, Beer Boy will arrange an appropriate replacement or refund at no additional cost to you.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Original shipping charges are generally non-refundable for change-of-mind or sizing returns. This does not apply where the return is required because the item was damaged, defective, incorrect, or due to an error by Beer Boy.

Cash on Delivery (COD) Orders

For eligible returns originally paid using Cash on Delivery, refunds cannot be returned in cash through the original payment method. We will contact you to arrange the refund using an available electronic payment method or bank transfer.

Non-Returnable Items

For hygiene and quality reasons, we cannot accept items that have been worn, washed, used, altered, stained or damaged after delivery. Certain personalised, customised or final-sale products may also be non-returnable where this is clearly stated on the product page before purchase.

How to Request a Return

To request a return, please sign in to your Beer Boy customer account and submit a return request for the relevant order within 7 days of delivery.

If you need assistance with a return or would like to request a size exchange, please contact Beer Boy Customer Support with your order number and details of your request.

Please do not send an item back before your return request has been approved. Once approved, we will provide the appropriate return instructions.

For change-of-mind and sizing returns, the customer is responsible for arranging and paying for return shipping. We recommend using a trackable shipping service. Beer Boy cannot be responsible for customer-arranged return parcels that are lost before reaching us.

Our Commitment

We’re building Beer Boy around good products and good customer experiences. If something genuinely goes wrong with your order, we’ll do our best to make it right.

This policy does not limit any rights you may have under applicable consumer protection laws.